IT support professionals, spend a large part of their time diagnosing and fixing problems. The problems can be in hardware or software.
For hardware problems, you need a set of tools. Screwdrivers, pliers, etc. help you to install, remove and access various parts of the hardware. Using the tools, you diagnose the hardware issue and (hopefully) come up with a remedy for the problem.
For software problem, you also need a set of tools. However, such tools are not standardized (like a Phillips screwdriver). There are lots of interesting and specialized software tools available to you. In some future posts, I will discuss some favorite and useful software tools that you may want in your “tool box”.
