One personal pet peeve that I have is the assumption in the business world that the IT function is just a cost of doing business. That is, many business leaders see IT as a “necessary evil” in a modern company and they should just grin and bear the cost of all the technology.
I think that’s short-sighted and narrow-minded. Done right, IT is a true “enabler” within a company. By “enabler”, I mean that the tools and information that IT provides and supports enable workers to more productively do their jobs – and that leads to a successful company.
The key is to implement IT in the correct way. IT and its technology should be set up for the benefit of the users and to help the company succeed. That means that user support and making data and tools safe and available should the primary focus of IT. IT is there for the users (not vice versa).
