IT support can sometimes be very frustrating. A new problem appears and it can take a lot of research, testing and mental gnashing of teeth to finally fix it.
Stop before you just walk away (patting yourself on the back for another feat of technical magic). Fully document the problem and the procedure that fixed it.
Why should you “waste” your time when you have already fixed the problem? The reason is that problems come back. It’s rare that a fix is universally permanent. It may not come back tomorrow or even next month. However, if it comes back (in a year or 2?) will you remember all the steps in the fix? Do you really want to re-invent the wheel and go through joy of research/test/fix again?
Gather all of you problem resolution and technical documentation in one place – a formal set of policies and procedures for your IT function. Collect all the technical information, fixes, procedure steps, etc. Put them in a notebook, file folder and/or network directory. Once they are in place, fixing a problem can be as simple as finding the right procedure and following the documented steps.
